Caseificio Di Pasquo

From the dairy to italian tables: Strategies for a successful e-Commerce for B2B & B2C

Founded in 1956, Caseificio Di Pasquo has benefited from the decisive contribution and constant support of strong women. Thanks to their commitment, the simple dairy has been transformed into an excellence in the dairy production of upper Molise. With over 2500 customers in Italy and abroad and the processing of 25 thousand liters of Italian milk per day, our dairy supplies dairy specialties to a wide range of recipients, including end consumers, restaurants, pizzerias, bistros, traders and large brands of large-scale retail trade both nationally and internationally. The history of the company is the story of a family whose bond and incessant commitment have led the Di Pasquo brand to become one of the symbols of the dairy tradition in Italy and in the world.

The key to success is a quick and easy food ordering and purchasing process.

The Challenge

The Di Pasquo dairy aimed to expand nationally and strengthen its local presence, but faced several challenges. These included limited domestic and international market penetration, poor brand awareness, and logistical challenges related to managing day-to-day operations, such as orders, deliveries, and customer communications. To understand the needs of the business and the target audience, the Design Thinking methodology was adopted, which promotes the participation of high-level corporate figures in every phase of the product development cycle.

The Strategy

The strategy centers on expanding nationally to boost sales, strengthening brand image for identity consolidation, and enhancing purchasing and customer engagement. The app promotes products in new markets, communicates company values, and fosters customer engagement through immersive digital experiences and loyalty programs.
Extensive market research was conducted to grasp the needs and behaviors of retailers and consumers, particularly those closely associated with the company.

Retailers’ goal was to improve financial and accounting management, optimize warehouse operations and secure exclusive rewards and promotions based on brand trust to drive sales and foster long-term partnerships.

Consumers’ goal was to have an intuitive user interface for easy catalog browsering, transparency into product details, and access to exclusive promotions and discounts, fostering a sense of value and loyalty.

The Solution

Together with Caseificio Di Pasquo, we’ve developed an app to tackle challenges and seize growth opportunities in the dairy industry. We immediately understood that we needed an app with two different accesses: for retailers (B2B) and for end consumers (B2C), both with a complete product catalog and a loyalty system based on gamification.

Different catalog and purchasing flow were designed for the two types of targets B2B and B2C. Retailers demand bulk orders and a quick, streamlined purchasing process to ensure efficiency, while consumers seek user-friendly interfaces and detailed product information for informed choices

The existing digital brand assets, initially faced issues with accessibility, colors and typography choices. The color palette, leaning towards pink tones, conveyed an inappropriate message for a dairy product site.
Neuroscience reveals that flavor perception is a multisensory experience engaging taste, touch, smell, hearing, and sight. Color not only whets our appetite but also shapes our judgments and directs our decisions.
Yellow and orange hues subtly boost appetite and enhance well-being, evoking attention, warmth, and energy. Thus, I developed a new palette aligned with the brand’s essence, a choice made collaboratively with the client.

B2C User Experience​

In the B2C checkout, a progress bar guides users through each step of the process, while a banner actively encourages them to add more items to their cart for additional savings or benefits. A separate and streamlined checkout flow is dedicated to allowing customers to select gift options and packaging details, enhancing the personalization of their purchase. Additionally, it’s always recommended to prominently include the coupon code field on both the cart and checkout pages to maximize user convenience and boost conversion rates.
Product listings showcase high-quality images and detailed descriptions, enhancing unique product characteristics for a sensory experience. Detailed product sheets reinforce brand storytelling, while streamlined cart options simplify the purchasing process. The Store Locator enables users to easily find shops selling Caseificio Di Pasquo products, offering detailed store information and an interactive map for convenient access.

B2B User Experience​

For businesses, payment arrangements such as monthly invoicing streamline the purchasing process, fostering long-term relationships. retailers to focus solely on desired goods and services. This has allowed us to create a flow that helps retailers focus solely and exclusively on the goods and services they want.
With payment-on-invoice agreements, retailers do not have to make payments for each order, as they receive a comprehensive invoice at the end of the month. This approach facilitates a long-term relationship, simplifying the purchasing process and allowing retailers to focus on the goods and services they want. Additionally, to increase conversions and sales, a banner with clear copy is used that encourages the user to add more products to obtain minimum spend discounts. The dashboard includes a progress indicator below the timeline, reminding retailers of the reward system based on sales volume and brand loyalty. Incentives, such as product discounts and special offers, strengthen the relationship with repeat customers, encouraging them to continue purchasing. Finally, the retailers’ page provides access to all documents related to business transactions, with invoices conveniently stored for efficient accounting management. The page also includes payment reminder alerts, ensuring retailers are always up to date on payment terms and deadlines.
Custom graphics are vital for entertaining and strengthening your brand identity. Personalizing a brand’s images and icons helps to stand out from the crowd, but also to increase brand awareness and strengthen the emotional bond, promoting long-term loyalty, having fun and generating emotions.
In the B2C checkout, a progress bar guides users through each step of the process, while a banner actively encourages them to add more items to their cart for additional savings or benefits. A separate and streamlined checkout flow is dedicated to allowing customers to select gift options and packaging details, enhancing the personalization of their purchase. Additionally, it’s always recommended to prominently include the coupon code field on both the cart and checkout pages to maximize user convenience and boost conversion rates.

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